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Careers

We recognize that our success as an organization is dependent on the success of our individual team members.

The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non-profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations. Through its global brand marketing and sales efforts, Los Angeles Tourism works to inspire visitors to immerse themselves in the kinds of unscripted moments and meaningful experiences that can only happen in LA.

Los Angeles Tourism & Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws.

Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.

Based on the number of inquiries we receive for job postings, we regret that we are not able to respond to every individual submission. Your resume will be carefully reviewed against the requirements for the position and we will be in touch if we select you to move forward in the interview process. Thank you for your interest in joining the Los Angeles Tourism team!

Vice President, Global Tourism Development

Job Title:  Vice President, Global Tourism Development
Department:  Global Tourism Development 
Reports to:  SVP, Global Tourism Development 
Job Location:  Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday

 

Position Summary: The Vice President, Global Tourism Development will oversee travel trade programming strategy to drive visitation and revenue to Los Angeles through global initiatives. These programs include tradeshows, familiarization tours, client events, communications, and other initiatives for the travel trade industry. The Vice President will lead a team of three (3) direct reports within tourism development and will develop and identify strategic direction so the team can effectively and efficiently pursue key tourism opportunities for Los Angeles. Successful candidates must possess knowledge of global tourism markets, have prior international tourism industry or similar industry experience, the ability to lead teams in other global markets and strong public speaking and presentation skills. This position requires travel and the ability to attend events during non-business hours (evenings and weekends) as needed.

 

ESSENTIAL JOB FUNCTIONS are listed in order of importance:

1.    Drive visitation and revenue to Los Angeles through global travel trade initiatives.  Partner with airlines, tour operators, travel agencies and RTOs to maximize results.    - 25%
2.    Oversee overarching travel trade strategy including co-ops, consortia opportunities, engagement (tradeshows, FAMs), communications (newsletters, social channels), training (LA Insider) and tools (collateral).  Serve as strategic lead with input from in-market specialists.     - 30%
3.    Oversee in-market teams and the development and execution of country-specific programs of work in half of LA Tourism’s key markets.  Evaluate, track and report return on tourism programs.     - 30%
4.    Support Los Angeles World Airports contract to ensure deliverables are achieved.     - 10%

  • Work in partnership with airlines serving LAX, especially those with new and/or expanded routes.
  • Assist with general LAWA marketing and successfully communicate key messages to travel trade.

5.    Perform other duties as assigned.     - 5%


OTHER JOB RESPONSIBILITIES:
6.    Leverage Brand USA, Visit California, and industry association opportunities.
7.    Support LA-based trade initiatives as needed.
8.    Collaborate across departments to ensure integration of international efforts.

 

EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree required and a minimum of 9-11 years of relevant experience required. 

 

OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1.    Strong public speaking and presentation skills.
2.    Understanding of global tourism markets.
3.    Prior international tourism or similar industry experience.
4.    Foreign language skills a plus.
5.    Must be proficient in MS Office (Word, Excel, PowerPoint).
6.    Excellent verbal, written, and interpersonal communication skills. 
7.    Dependable, great attitude, highly motivated and a team player.
8.    Possess strong organizational skills and attention to detail. 
9.    Ability to multi-task and meet multiple deadlines.
10.    Ability to communicate effectively across various departments. 
11.    Ability to work in a changing environment.

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

  • Must be able to drive long distances and sit for prolonged periods of time.
  • Must be able to fly on an airplane and sit for prolonged periods of time. 
  • Must be able to get in and out of a vehicle on a regular basis while traveling for work.
  • Must be able to carry, lift, roll luggage or equipment for work-related travel.
  • Reliable transportation.


COMPENSATION RANGE:                
Exact compensation may vary based on skills and experience.
$150,000 - $185,000
Bonus Eligible

 

BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦  Hybrid work environment 
🏠  Remote Monday and Friday
🏙   DTLA Tuesday through Thursday
🚗  Company paid parking in DTLA
⏰  Early Friday’s – our office closes every Friday at 2:30 pm
❄   Holiday Office Closure (December 25th – January 1st)
📆  10 Paid Company Holidays
🏝️  Paid Vacation Time
😷  Paid Sick Time
🎟   Paid Floating Holidays
👶  Paid Family Leave
🩺  Comprehensive health insurance (both PPO and HMO plans available)
👓  Dental and vision plans 
⛑   Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌  Employee Assistance Program 
💸  Flexible Spending Account (Healthcare & Dependent Care)
📈  401(k) Retirement Savings Plan with up to 6% match that vests immediately 
📞  Monthly internet and phone stipend


Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice. 


Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.


To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.

Director, Business Planning & Implementation

Job Title:  Director, Business Planning & Implementation
Department: Business Operations
Reports to: Business Intelligence Engineer 
Job Location:  Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday

 

Position Summary: The Director, Business Planning & Implementation will be responsible for driving the organization’s annual Business Plan, tracking deliverables, and ensuring timely execution. In this highly visible and cross-functional role, you’ll work closely with all business functions and the Executive Leadership Team (ELT). Reporting to our Business Intelligence Engineer, you’ll focus on driving efficiency and optimizing productivity across the organization. The ideal candidate for this role understands how to balance systemic thinking and data-driven reasoning and has a natural ability to communicate clearly and effectively.


ESSENTIAL JOB FUNCTIONS are listed in order of importance:

1.     Assist in executing the organization’s annual business review and planning efforts, assuming responsibility as the primary project manager for this process. This includes collaborating with the Business Planning Committee to establish and evolve an effective framework to maximize the efficiency, timeliness, and cross-functional collaboration associated with developing the annual Business Plan. A major focus will be communicating all key deliverables and deadlines, ensuring that the process is completed on schedule and at a high level of quality. - 30%

2.     Serve as the organization’s primary project manager for implementation of the annual Business Plan. Once approved by the organization’s Board of Directors, this role will be responsible for centrally tracking all major deliverables, regularly soliciting feedback from all business functions, and communicating progress against organizational objectives to the Executive Leadership Team and Business Planning Committee. While each business function will be responsible for maintaining current information in the organization’s project management system, this role will additionally be charged with following up with the appropriate team members if deadlines/deliverables are not met as committed.  - 25%

3.     Develop standardized reporting for overall organizational performance, including dashboards that holistically and clearly illustrate progress against core organizational metrics, and distribute this information on a timely basis to the Executive Leadership Team and Business Planning Committee. Assist the Business Intelligence Engineer and President & CEO in the preparation of quarterly Board reporting and associated presentations highlighting organizational performance for the Board and other key external stakeholders. - 15%

4.     Actively identify ongoing process improvements – including technology-based solutions where appropriate – to increase cross-functional collaboration, improve the efficiency of key organizational meetings, and streamline decision-making. - 15%

5.     Serve as the primary record keeper for all key organizational and cross-functional meetings (e.g. – Executive Leadership Team, Business Planning Committee, Business Reviews, and other standing committees as appropriate). This includes capturing detailed, accurate minutes reflecting all agreed action items, deadlines, and which team member has been assigned ownership for each deliverable and ensuring that these items are entered and tracked in the organization’s project management system. - 10%

6.     Perform other duties as assigned. - 5%

 

OTHER JOB RESPONSIBILITIES:

7.     Become a subject matter expert on the organization’s project management system, identifying opportunities to maximize adoption/usage, optimize platform efficiency, and serve as an internal resource for other team members requiring training/technical assistance.

8.     Actively engage with Gartner and other thought leaders to remain current on best practices in organizational processes and communications and develop appropriate recommendations to achieve continuous process improvements.

 

EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s degree preferred. In lieu of degree, equivalent education and/or experience may be considered. A minimum of 6-8 years of relevant experience required.

 

OTHER REQUIREMENTS:

Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

1.     Exceptional project management skills including continuous process improvement and expert use of technology solutions – particularly project management platforms. 
2.     Strong problem-solving abilities, including the capacity to quickly assimilate new information, learn and adapt to evolving business circumstances, and troubleshoot issues as necessary.
3.     Ability to effectively translate detailed data into clear, actionable reporting for business users.
4.     Must be proficient in MS Office (Word, Excel, PowerPoint).
5.     Excellent verbal, written, and interpersonal communication skills. 
6.     Dependable, great attitude, highly motivated and a team player.
7.     Possess strong organizational skills and attention to detail. 
8.     Ability to multi-task and meet multiple deadlines.
9.     Ability to communicate effectively across various departments and partner with team members with a variety of different work and communication styles. 
10.   Ability to work in a continuously changing environment.

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

•    Drive long distances and sit for prolonged periods of time.
•    Fly on an airplane and site for prolonged periods of time. 
•    Able to get in and out of a vehicle on a regular basis while traveling for work.
•    Able to carry, lift, roll luggage or equipment for work-related travel. 
•    Reliable transportation.

 

COMPENSATION RANGE:                
Exact compensation may vary based on skills and experience.
$100,000-$120,000
Bonus Eligible

 

BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

🚦Hybrid work environment 
🏠Remote Monday and Friday
🏙DTLA Tuesday through Thursday
🚗Company paid parking in DTLA
⏰Early Friday’s – our office closes every Friday at 2:30 pm
❄Holiday Office Closure (December 25th – January 1st)
📆10 Paid Company Holidays
🏝️Paid Vacation Time
😷Paid Sick Time
🎟Paid Floating Holidays
👶Paid Family Leave
🩺Comprehensive health insurance (both PPO and HMO plans available)
👓Dental and vision plans 
⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌Employee Assistance Program 
💸Flexible Spending Account (Healthcare & Dependent Care)
📈401(k) Retirement Savings Plan with up to 6% match that vests immediately 
📞Monthly internet and phone stipend

 

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice. 


Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
 

To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
 

Business Intelligence Analyst

Job Title: Business Intelligence Analyst
Department: Finance
Reports to: Business Intelligence Engineer    
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday

 

Position Summary: The Business Intelligence Analyst will have a day-to-day focus on developing, improving, and maintaining our BI tools and databases. This position will play a vital role in data management along with driving actionable insights across the organization. You will be our go to person for training and educating staff on the Domo data experience platform. The ideal candidate will have previous experience with BI tools, the ability to communicate effectively, and will require a strong problem-solving orientation. 

 

ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1.    Data Analysis and Report Development. Lead data analyst creating reports that drive actionable insights in Domo. This will include blending multiple data sources, blended metrics, creating indices, and increasingly complex models to derive more analytical value from the data. - 30%
2.    Data Management. Data management activities include data ingestion, transformation, data quality, taxonomies, developing ETL data pipelines, managing data connections, and leveraging Machine Learning/AI. - 30%
3.    Domo Administration.  Primary Administrator responsible for managing the Domo environment including connecting to new data sources, maintaining data quality, managing users, cleaning unused reports, troubleshooting reports and formulas. - 15%
4.    Project Management. Key role in managing the data partner relations including timeline report delivery, trouble shooting, scoping, etc. Internally, may be required to conduct needs analysis, scope work, and manage data-related projects. - 15%
5.    Training and educating staff. As the Domo SME, responsible for training staff and stakeholders on how to use data and Domo which can range from viewing a report to creating programmatic formulas and custom reports. - 5%
6.    Perform other duties as assigned.     5%
 

OTHER JOB RESPONSIBILITIES:
7.    Partner with external vendors as needed (i.e., Rove, Simpleview, Visa, STR, etc.) 

  

EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s degree preferred. In lieu of degree, equivalent education and/or experience may be considered. A minimum of 3-5 years of relevant experience required. 

 

OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws. 

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

1.     Proficiency with Domo or other Business Intelligence tools (i.e., Tableau, Power BI).

2.     Proficiency in SQL and Python programming.

3.     Data architecture design and data preparation experience.

4.     Self-starter with strong problem-solving abilities and the ability to troubleshoot issues. 

5.     Ability to communicate a coherent data story to business users. 

6.     Must be proficient in MS Office (Word, Excel, PowerPoint).

7.     Excellent verbal, written, and interpersonal communication skills. 

8.     Dependable, great attitude, highly motivated and a team player.

9.     Possess strong organizational skills and attention to detail. 

10.    Ability to multi-task and meet multiple deadlines.

11.    Ability to communicate effectively across various departments. 

12.    Ability to work in a changing environment.

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS: 
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 25 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.  

  • Able to fly on an airplane and sit for prolonged periods of time.
  • Able to get in and out of a vehicle on a regular basis while traveling for work.
  • Able to carry, lift, roll luggage or equipment for work-related travel.
  • Reliable transportation.

COMPENSATION RANGE: 
Exact compensation may vary based on skills and experience.
$80,000 - $100,000
Bonus Eligible


BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

🚦Hybrid work environment 
🏠Remote Monday and Friday
🏙DTLA Tuesday through Thursday
🚗Company paid parking in DTLA
⏰Early Friday’s – our office closes every Friday at 2:30 pm
❄Holiday Office Closure (December 25th – January 1st)
📆10 Paid Company Holidays
🏝️Paid Vacation Time
😷Paid Sick Time
🎟Paid Floating Holidays
👶Paid Family Leave
🩺Comprehensive health insurance (both PPO and HMO plans available)
👓Dental and vision plans 
⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌Employee Assistance Program 
💸Flexible Spending Account (Healthcare & Dependent Care)
📈401(k) Retirement Savings Plan with up to 6% match that vests immediately 
📞Monthly internet and phone stipend


Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice. 


Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.


To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.

Senior Manager, Payroll

Job Title: Senior Manager, Payroll
Department: Finance & Accounting
Reports to Job Title: Chief Financial Officer

Job Location:  Hybrid: Remote Monday & Friday, DTLA Office Tuesday – Thursday

 

Position Summary: The Senior Manager, Payroll will manage the entire payroll function, ensuring pay is processed on time, accurately, and in compliance with federal, state and local payroll laws. The individual must have multi-state payroll experience and knowledge of California wage & hour law, IRS tax code and Department of Labor regulations as it relates to payroll and retirement plans. The ideal candidate is analytical and methodical with deep knowledge of payroll regulations. 
 

ESSENTIAL JOB FUNCTIONS are listed in order of importance:
Payroll Duties (85%):

•    Manage and process the multi-state bi-weekly payroll function, including quarterly and annual tax returns, W-2’s, amendments, discrepancies, and audits for the U.S. based employees. 
•    Demonstrate expert knowledge in wage & hour laws, specifically California and Los Angeles County wage & hour laws.
•    Ensure the payroll system is configured in accordance with all federal, state, county and city laws and the payroll processing adheres to laws and regulations.
•    Working knowledge of FLSA.
•    Review timecards and follow-up on discrepancies or completeness as required.
•    Ensure payroll is processed accurately and on time each pay cycle. 
•    Review all HR data entered into the Human Resource Management Systems (“HRMS”) (Paylocity) by HR team members; ensure all data entered is accurate and complete.
•    Enter all employee data (e.g., new hires, terminations, salary and personal changes, etc.) into the HRMS; ensure data is accurate and complete. Update all employee data in the HRMS as required.
•    Enter all earnings, deductions, involuntary deductions (e.g., wage garnishments, child support orders, etc.) into the payroll system and other data as directed by HR and Finance team members and ensure data is accurate and complete. 
•    Process all additional compensation, such as bonuses and quarterly commissions, in accordance with wage & hour laws.
•    Demonstrate knowledge of leave of absence regulations and coordination of benefits practices.
•    Demonstrate knowledge of processing, calculating and explaining SDI and other state funded programs.
•    Act as primary liaison with all employees on payroll questions and requests.
•    Responsible for all Time & Labor set up for new hires and perform training to new hires and existing staff as required.
•    Determine appropriate taxation of all employee earnings and fringe benefits.
•    Research and resolve tax discrepancies related to payroll tax return filings.
•    Abide by generally accepted accounting principles and internal procedures and controls to protect and preserve the Company’s assets. 
•    Responsible for creating the journal entry and providing complete, accurate and timely data to the Director of Accounting.
•    Responsible for reconciliation of accrued vacation and sick time, benefit and payroll withholding accounts.
•    Demonstrate ability to generate routine and ad hoc reporting to stakeholders including SVP, HR and CFO.
•    Partner with HR to create and/or update payroll policies as needed.    85%
•    Ensure all deferrals into the retirement plans are funded accurately and timely; ensure all deductions to FSA and other benefit portals are entered accurately and timely.
•    Demonstrate ability to understand Los Angeles Tourism’s 401(k) Plan (“Plan”) stipulations and 401(k) and IRS regulations in general.
•    Ensure all deferrals and employer match contributions adhere to the Plan and to IRS and DOL regulations.  
•    Perform routine audits of deferrals and funding and Plan compliance; report results to CFO.
•    Act as primary liaison for all retirement plan inquiries.
•    Collaborate with CFO on review of compliance testing, Form 5500’s and related filings.    
Other Duties (10%):
•    Manage and code all benefits invoices and ensure they are submitted to Accounts Payable in a timely and accurate manner.
•    Maintain an orderly and secure document / payroll record filing system.
•    Act as primary liaison with workers’ compensation auditors.
•    Provide census data as requested by external parties, including actuaries for the pension plan.
•    Primary liaison for payroll related walkthroughs, documentation, and questions in support of financial statement audits.
•    Responsible for all Employment Development Department unemployment claims, audits and follow-up.
•    Collaborate with HR and Finance team members to explore the feasibility of processing international payroll from the corporate office.
Other projects as assigned (5%)

 

EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 9-11 years of payroll experience required. Must have multi-state payroll experience. Active member of the American Payroll Association a plus. Certified Payroll Professional (CPP) preferred.

 

OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work- related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1.    Highest standards of professional and ethical conduct, operating at the utmost level of integrity, confidentiality and transparency.
2.    Hands on knowledge/use of a HRMS (e.g., ADP, PayChex, PayCom). Preferred experience with Paylocity.   
3.    Strong analytical and problem-solving skills.
4.    Significant experience managing complex budgets and aligning budgets with business strategies.
5.    Knowledge of California wage & hour law, IRS tax code and Department of Labor regulations as it relates to payroll and retirement plans.
6.    Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies.
7.    Must be proficient in MS Office (Word, Excel, PowerPoint).
8.    Excellent verbal, written, interpersonal communication and presentation skills. 
9.    Dependable, great attitude, highly motivated and a team player.
10.    Possess strong organizational skills and attention to detail. 
11.    Ability to multi-task and meet multiple deadlines. Ability to work in a changing environment.
12.    Ability to communicate effectively across various departments. 

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS: 
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.  


COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$80,000 - $100,000 

Bonus Eligible

 

BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦  Hybrid work environment 
🏠  Remote Monday and Friday
🏙   DTLA Tuesday through Thursday
🚗  Company paid parking in DTLA
⏰  Early Friday’s – our office closes every Friday at 2:30 pm
❄   Holiday Office Closure (December 25th – January 1st)
📆  10 Paid Company Holidays
🏝️  Paid Vacation Time
😷  Paid Sick Time
🎟   Paid Floating Holidays
👶  Paid Family Leave
🩺  Comprehensive health insurance (both PPO and HMO plans available)
👓  Dental and vision plans 
⛑   Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌  Employee Assistance Program 
💸  Flexible Spending Account (Healthcare & Dependent Care)
📈  401(k) Retirement Savings Plan with up to 6% match that vests immediately 
📞  Monthly internet and phone stipend

 

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice. 

 

Mandatory Vaccine Requirement:
Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
 

Please follow the link HERE to submit your application. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.

Assistant Manager, Sales Operations

Job Title: Assistant Manager, Sales Operations
Department: Sales
Reports to: Senior Director, Sales Operations 
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday

 

Position Summary: The Assistant Manager, Sales Operations will be responsible for successfully supporting the sales operations team's budgetary needs and CRM functions. This is a crucial role as you’ll be the point person responsible for managing deadlines and streamlining processes for the team. This position will have the opportunity for cross-functional collaboration and exposure to C-Suite executives. The ideal candidate is extremely detailed and process-oriented, and a great communicator and collaborator.  


ESSENTIAL JOB FUNCTIONS are listed in order of importance:

1.     Provide budgetary administrative support to Chief Sales Officer by working to prepare and maintain budget related files, documents and assist with budget review meetings including 60 Day Tranche. Function as approver for Sales & Services for PO’s, invoices, and coding. Review and approve all Destination Marketing Incentive (DMI) entries to confirm key data and supporting approval documentation. Conduct monthly DMI Audits to confirm that DMI actuals are processed, paid, and entered into Simpleview (CRM). Review and process all expense reports for the Sales Department to ensure company Travel & Expense policy compliance. Work with Sales & Services team members on accurate selection of project codes. - 35% 

2.     Process Event Request Forms (ERFs) confirming project codes/budget and entering/creating the event in Simpleview (CRM). Enter budget in department budget/tranche before and after events. Update annual “Legacy” events in Simpleview. Event Status Updates: Audit events and sites monthly. Process event and FAM/site process monthly reports. - 20% 

3.     Citywide/Los Angeles Convention Center (LACC) Transmittals - Primary Citywide Convention facilitator ensures all convention space is blocked and managed accurately and timely in the Momentus System (Ungerboeck), matching Simpleview and transmittal information. Process weekly report. - 20% 

4.     Function as backup Lead Catcher to Coordinator, Sales Operations for duties, ensuring leads are accurately distributed to both Citywide and Hotel Sales Directors. 10%

5.     Supports the Senior Director, Sales Operations with Simpleview (CRM) administration related needs, system support, work request tickets, projects, and daily tasks. Help to implement Simpleview and sales process trainings as needed for internal staff and hotel partners. Partcipate in bi-monthly meetings with the internal Simpleview Account & Support Team. Recommend changes and enhancements to the system to meet the needs of the Sales Division. Be knowledgeable of SOP’s related to Simpleview data entry, sales division policies, and the sales booking process.  - 10%

6.     Function as the secondary contact for Lead/Member Hotel User Support, Member Portal assistance, lead response questions and inquiries (privileges, user set-up, etc.) Help coordinate Sales Operations projects to optimize work efficiency. Perform other duties as assigned.  - 5%

  
OTHER JOB RESPONSIBILITIES:

7.     Review and code Concur/Altour airfare expenses and provide proper coding to accounting monthly and enter into events in Simpleview.  

8.     Review and keep data clean in Shared Sales Inbox after report/newsletter e-mail blasts; update data information in Simpleview due to partner and client staffing changes. Forward any pertinent e-mails to the appropriate recipient.  

9.     Support the efforts of Sales Operations in the development of new initiatives and procedures. Aid Coordinator, Sales Operations & Administration with duties as needed.  

10.    In addition to Simpleview, become accustomed to sales tools, including: Cvent, NetSuite, Expensify, Momentus/Ungerboeck, BOX and others to give administrative support. 

11.    Oversee key reports: including events, FAM/site, Cvent, and others as needed.

 

EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 3-5 years relevant experience required.

 

OTHER REQUIREMENTS:

Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

1.  Working knowledge of CRM and database systems as well as accounting software to assist with budget and expense reports.

2.  Very detail oriented. Driven by a need to uncover and solve problems.

3.  Ability to work equally with all partners, stakeholders, managers, directors, and senior leadership. 

4.  Must be proficient in MS Office (Word, Excel, PowerPoint). 

5.  Excellent verbal, written, and interpersonal communication skills 

6.  Dependable, great attitude, highly motivated and a team player. 

7.  Possess strong organizational skills and attention to detail.  

8.  Ability to multi-task and meet multiple deadlines. 

9.  Ability to communicate effectively across various departments. 

10. Ability to work in a changing environment.

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
•    Able to fly on an airplane and sit for prolonged periods of time.
 

COMPENSATION RANGE:                
Exact compensation may vary based on skills and experience.
$60,000-$72,000
Bonus Eligible


BENEFITS + PERKS:

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

🚦Hybrid work environment 
🏠Remote Monday and Friday
🏙DTLA Tuesday through Thursday
🚗Company paid parking in DTLA
⏰Early Friday’s – our office closes every Friday at 2:30 pm
❄Holiday Office Closure (December 25th – January 1st)
📆10 Paid Company Holidays
🏝️Paid Vacation Time
😷Paid Sick Time
🎟Paid Floating Holidays
👶Paid Family Leave
🩺Comprehensive health insurance (both PPO and HMO plans available)
👓Dental and vision plans 
⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌Employee Assistance Program 
💸Flexible Spending Account (Healthcare & Dependent Care)
📈401(k) Retirement Savings Plan with up to 6% match that vests immediately 
📞Monthly internet and phone stipend

 

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice. 


Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.


To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
 

Coordinator, Administration & Marketing (Sydney, AUS)

Job Title: Coordinator, Administration & Marketing
Department: Marketing - Global Tourism Development
Reports to: Managing Director, Asia Pacific
Job Location: Hybrid: Remote Monday & Friday; Sydney Office Tuesday, Wednesday, Thursday with some domestic and international travel required.

 

Position Summary:    The Coordinator, Administration & Marketing will play an essential role in providing administrative and marketing support to the Managing Director and Director of Travel Trade to ensure all department goals are met. The Coordinator will provide support with all office administration tasks, managing travel arrangements and expenses, CRM management and reporting, and marketing support for trade shows and client events. The ideal candidate will have previous administration support experience, be highly detail-oriented and have strong interpersonal and organizational skills. This position will be located in Downtown Sydney and will be in the office on Tuesdays, Wednesdays, and Thursdays. 

 

ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1.    Office administration and facilities: - 25%
•    Provide administration support to Managing Director and Director of Travel Trade, including calendar management.
•    Coordinate LA Tourism’s IT and financial administration for the APAC office located in Sydney, ensuring general administration, promotional and office supplies, and utilities for the Sydney office are stocked and operational.
•    Act as liaison for office with building management and facilities.
•    Management of the office phone and email, and answer any general inquiries that come in.
•    Management of postal and courier/shipping services.
2.    Finance & Travel - 20%
•    Maintain monthly budget tracker reports for APAC budgets.
•    Liaise with vendors, accountancy firm and HQ Accounts Payable on vendor payments.
•    Review, code and submit vendor invoices using Docuware system.
•    Preparation of Expensify reports for Managing Director and Director of Travel Trade in compliance with T&E policy. 
•    Manage team travel, ensuring cost-effective airfares and accommodation are arranged.    
3.    CRM Management & Reporting - 20%
•    Maintain up-to-date client records in CRM databases (SimpleView, Act-On, TravPro).
•    Management of Global Tourism Development Master Event Calendar for APAC.
•    Track monthly activity as it pertains to Los Angeles World Airports (LAWA) and submit LAWA reports.
•    Coordinate monthly market reports from Asia Agency offices (Korea and Japan).
•    Manage member news content submissions for APAC. 
4.    Marketing Support - 25%
•    Assist Managing Director and Director of Travel Trade with B2B programming including sales missions, trade shows, client events and trade training seminars.
•    Assist with B2C & B2B marketing campaigns including collateral, production and sweepstake promotions.
•    Manage external asset requests (image gallery, web content & B-Roll).
•    Manage APAC promotional supply inventory.   
5.    Perform other duties as assigned. - 10%
 

EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 1-2 years relevant experience required. 

 

OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Work-related travel is anticipated to be approximately six (6) times per year domestically and two (2) times per year internationally. 

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1.    Experience coordinating events or projects.
2.    Ability to self-motivate and work independently.
3.    Ability to work a flexible work schedule including local and international travel when required.
4.    Must be proficient in MS Office (Word, Excel, PowerPoint).
5.    Excellent verbal, written, and interpersonal communication skills. 
6.    Dependable, great attitude, highly motivated and a team player.
7.    Possess strong organizational skills and attention to detail. 
8.    Ability to multi-task and meet multiple deadlines.
9.    Ability to communicate effectively across various departments. 
10.    Ability to work in a changing environment.

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS: 
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and ability to record, prepare and communicate appropriate reports and information.  
•    Able to drive long distances and sit for prolonged periods of time.
•    Able to fly on an airplane and sit for prolonged periods of time.
•    Able to get in and out of a vehicle on a regular basis while traveling for work.
•    Able to carry, lift, roll luggage or equipment for work-related travel

 

To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
 

Coordinator, Administration & Marketing (London, UK)

Job Title: Coordinator, Administration & Marketing 
Department: Marketing - Global Tourism Development
Reports to: Regional VP, Europe & ME
Job Location: Hybrid: Remote Monday & Friday; London Office Tuesday, Wednesday, Thursday

 

Position Summary:  The Coordinator, Administration & Marketing will play an essential role in providing administrative and marketing support to the London team to ensure all department goals are met. The Coordinator will provide support with all office administration tasks, managing travel arrangements and expenses, CRM management and reporting, and marketing support for trade shows and client events. The ideal candidate will have previous administration support experience, be highly detail-oriented and have strong interpersonal and organizational skills. This position will be located in London and will be in the office on Tuesdays, Wednesdays, and Thursdays.


ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1.    Office administration and facilities: - 25%
•    Provide administration support to the London team.
•    Coordinate LA Tourism’s IT and financial administration for the office, ensuring general administration, promotional and office supplies, and utilities are stocked and operational.
•    Act as liaison with the building facilities team. 
•    Management incoming general inquiries.
•    Management of postal and courier/shipping services.    
2.    Finance & Travel - 20%
•    Review, code and submit vendor invoices using DocuWare system.
•    Liaise with vendors, accountancy firm and HQ Accounts Payable on vendor payments, VAT reclaim and P11ds processes.
•    Compile/submit Travel & Expense reports for Regional VP and Director of Travel Trade.
•    Manage team travel, ensuring cost-effective airfares and accommodation are arranged.    
3.    CRM Management & Reporting - 20%
•    Input and maintain up-to-date client records in CRM databases (SimpleView, Act-On, TravPro).
•    Management of Global Tourism Development Master Event Calendar.
•    Track activity and submit reports pertaining to Los Angeles World Airports (LAWA). 
•    Coordinate monthly market reports from the European agency offices.
•    Manage member news content submissions for the region.    
4.    Marketing Support - 25%
•    Assist with regional B2B programming including workshops, sales missions, trade shows, client events, trade training seminars and presentations.
•    Assist with regional B2C & B2B marketing campaigns.
•    Assist with external asset requests (image gallery, web content & B-Roll).
•    Manage promotional supply inventory for the London office and the regional agencies.    
5.    Perform other duties as assigned. - 10%
    
EDUCATION & EXPERIENCE REQUIRED:
 High School diploma and a minimum of 3-5 years relevant experience required. 
    
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws. 

 

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1.    Experience at coordinating events or projects.
2.    Possess strong organizational skills and attention to detail. 
3.    Ability to self-motivate and work independently.
4.    Ability to work a flexible schedule including local and international travel when required.
5.    Must be proficient in MS Office (Word, Excel, PowerPoint).
6.    Excellent verbal, written, and interpersonal communication skills. 
7.    Dependable, great attitude, highly motivated and a team player.
8.    Ability to multi-task and meet multiple deadlines.
9.    Ability to communicate effectively across various departments. 
10.    Ability to work in a changing environment.

 

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS: 
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.  
•    Able to drive long distances and sit for prolonged periods of time.
•    Able to fly on an airplane and sit for prolonged periods of time.
•    Able to get in and out of a vehicle on a regular basis while traveling for work.
•    Able to carry, lift, roll luggage or equipment for work-related travel
•    Reliable transportation


To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.