
Careers
We recognize that our success as an organization is dependent on the success of our individual team members.
The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non-profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations. Through its global brand marketing and sales efforts, Los Angeles Tourism works to inspire visitors to immerse themselves in the kinds of unscripted moments and meaningful experiences that can only happen in LA.
Los Angeles Tourism & Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws.
Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
Based on the number of inquiries we receive for job postings, we regret that we are not able to respond to every individual submission. Your resume will be carefully reviewed against the requirements for the position and we will be in touch if we select you to move forward in the interview process. Thank you for your interest in joining the Los Angeles Tourism team!
Vice President, Global Tourism Development
Job Title: Vice President, Global Tourism Development
Department: Global Tourism Development
Reports to: SVP, Global Tourism Development
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday
Position Summary: The Vice President, Global Tourism Development will oversee travel trade programming strategy to drive visitation and revenue to Los Angeles through global initiatives. These programs include tradeshows, familiarization tours, client events, communications, and other initiatives for the travel trade industry. The Vice President will lead a team of three (3) direct reports within tourism development and will develop and identify strategic direction so the team can effectively and efficiently pursue key tourism opportunities for Los Angeles. Successful candidates must possess knowledge of global tourism markets, have prior international tourism industry or similar industry experience, the ability to lead teams in other global markets and strong public speaking and presentation skills. This position requires travel and the ability to attend events during non-business hours (evenings and weekends) as needed.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Drive visitation and revenue to Los Angeles through global travel trade initiatives. Partner with airlines, tour operators, travel agencies and RTOs to maximize results. - 25%
2. Oversee overarching travel trade strategy including co-ops, consortia opportunities, engagement (tradeshows, FAMs), communications (newsletters, social channels), training (LA Insider) and tools (collateral). Serve as strategic lead with input from in-market specialists. - 30%
3. Oversee in-market teams and the development and execution of country-specific programs of work in half of LA Tourism’s key markets. Evaluate, track and report return on tourism programs. - 30%
4. Support Los Angeles World Airports contract to ensure deliverables are achieved. - 10%
- Work in partnership with airlines serving LAX, especially those with new and/or expanded routes.
- Assist with general LAWA marketing and successfully communicate key messages to travel trade.
5. Perform other duties as assigned. - 5%
OTHER JOB RESPONSIBILITIES:
6. Leverage Brand USA, Visit California, and industry association opportunities.
7. Support LA-based trade initiatives as needed.
8. Collaborate across departments to ensure integration of international efforts.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree required and a minimum of 9-11 years of relevant experience required.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Strong public speaking and presentation skills.
2. Understanding of global tourism markets.
3. Prior international tourism or similar industry experience.
4. Foreign language skills a plus.
5. Must be proficient in MS Office (Word, Excel, PowerPoint).
6. Excellent verbal, written, and interpersonal communication skills.
7. Dependable, great attitude, highly motivated and a team player.
8. Possess strong organizational skills and attention to detail.
9. Ability to multi-task and meet multiple deadlines.
10. Ability to communicate effectively across various departments.
11. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Must be able to drive long distances and sit for prolonged periods of time.
- Must be able to fly on an airplane and sit for prolonged periods of time.
- Must be able to get in and out of a vehicle on a regular basis while traveling for work.
- Must be able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$150,000 - $185,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆 10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Director, International PR & Communications
Job Title: Director, International PR & Communications
Department: Global Communications
Reports to: Senior Vice President, Global Communications
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday
Position Summary: The Director, International PR & Communications will manage the international communications and media relations function and set the strategic direction of LA Tourism’s international PR agencies to ensure consistent messaging across the global network. The top candidate will have proven work experience in an international PR capacity, a high level of initiative, excellent written and oral communications skills including the ability to write effective press releases and media briefings. To be successful in this role, the candidate must be able to work well with internal teams and external stakeholders and possess the ability to manage projects across multiple time-zones. Previous PR experience in travel, tourism or hospitality, an understanding of Destination Marketing Organizations and experience working across various cultures is preferred. This position requires approximately 15-20% travel (international) and the ability to attend events during non-business hours (evenings and weekends) as needed.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Manage LA Tourism’s international communications and media relations function, by interfacing with its network of global offices and agencies with ability to work across multiple time zones. Set the strategic direction of LA Tourism’s international PR agencies and manage the execution of their day-to-day operations. - 25%
2. Manage PR activity for the organization’s international media missions, press events and trade shows. Collaborate with the SVP, Global Communications to determine the PR approach surrounding hosting IPW 2024 in Los Angeles including press brunch, press FAM tours and other media relations activity surrounding the event. - 20%
3. Devise a communications plan to ensure consistent messaging across the global network, taking a proactive approach to PR/storytelling in LA Tourism’s key international markets while acting as an advisor to global colleagues. - 20%
4. Manage LA Tourism’s international familiarization (FAM) tour strategy and plan. Devise a system to manage the execution of the FAM program, collaborate with the international PR team and reps, and coordinate with HQ personnel (familiarization and global communications teams). Ensure positive storytelling by showcasing LA Tourism’s six product pillars. - 15%
5. Cultivate media relationships with US-based correspondents representing international media based in LA, NYC, DC and beyond, especially those with more of a lifestyle focus. - 15%
6. Perform other duties as assigned. - 5%
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 6-8 years of relevant experience required. Previous experience with a Destination Marketing Organization, tourism or hospitality industry preferred. Foreign language skills a plus (Spanish, French or Mandarin are particularly helpful).
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Previous experience working in an international PR capacity, and ability to juggle multiple tasks across several time zones.
2. Must be proficient in MS Office (Word, Excel, PowerPoint).
3. Excellent verbal, written, and interpersonal communication skills.
4. Dependable, great attitude, highly motivated and a team player.
5. Possess strong organizational skills and attention to detail.
6. Ability to multi-task and meet multiple deadlines.
7. Ability to communicate effectively across various departments.
8. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Must be able to drive long distances and sit for prolonged periods of time.
- Must be able to fly on an airplane and sit for prolonged periods of time.
- Must be able to get in and out of a vehicle on a regular basis while traveling for work.
- Must be able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$100,000 - $115,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆 10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Director, Client Services
Job Title: Director, Client Services
Department: Sales
Reports to: Chief Sales Officer
Job Location: Hybrid: Remote Monday & Friday, DTLA Office Tuesday – Thursday
Position Summary: The Director, Client Services will work with our Sales teams and the Chief Sales Officer by managing assigned citywide conventions and the respective client’s needs ultimately resulting in demonstrating the value of Los Angeles as a destination, effectively serve as an extension of the sales team during site inspections, venue selections and other client events. The successful candidate will have a strong sales mindset with excellent communication and relationship building skills, knowledge of Los Angeles Convention Center and curiosity around finding new Los Angeles accommodations to continue to sell the city as a top trade destination. Standard office hours with the occasional ability to be flexible for evening or weekend client functions required.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Manage assigned citywide conventions by meeting all of the client’s needs which are primarily pre-determined, demonstrate the value of Los Angeles as a destination, and result in maintaining high client satisfaction results. - 30%
2. Effectively serve as an extension of the sales team during site inspections, venue selections and client events. In conjunction with the client, determine what is needed to ensure that Los Angeles can meet and deliver the needs of the customer. These tasks will include accompanying the client during site inspections and serving as their guides throughout the city and organizing meals and signature experiences that are designed to focus on the advantages of the city. - 20%
3. Upon turnover of the contract to the Client Services Department, develop a relationship with the client to ensure all commitments and tasks are delivered in a timely manner including implementing and following timelines, checklists and schedules. - 15%
4. Develop an in-depth knowledge of the citywide convention which can include attending the client’s convention one year prior, gathering key metrics, building attendance for Los Angeles as the next destination and showcasing what Los Angeles has to offer. - 10%
5. Assisting the Client in managing their event including acting as a liaison between hotel contacts, transportation contacts, inter-city offices, introducing potential sponsors, providing maps, and brochures about Los Angeles, developing resumes and being actively engaged for pre and post conventions. - 10%
6. Act as a liaison between the client and LA Tourism members by providing introductions in the decision-making process and facilitate the use of member products and services by the client. - 10%
7. Perform other duties as assigned. - 5%
OTHER JOB RESPONSIBILITIES:
8. Must continuously maintain a working knowledge of new developments in the city including hotels, dining and entertainment venues.
9. Accountable for established qualitative and quantitative goals set bi-annually by the Chief Sales Officer that clearly define the expectations of the role.
10. Performs other related duties as may be required or assigned including managing assigned trade shows, client events and destination sales sites that are assigned based on size, scope and scheduled number of trade shows & events within the fiscal year.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 6-8 years of relevant client sales experience required.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work- related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Must be proficient in MS Office (Word, Excel, PowerPoint).
2. Excellent verbal, written, and interpersonal communication skills.
3. Dependable, great attitude, highly motivated and a team player.
4. Possess strong organizational skills and attention to detail.
5. Ability to multi-task and meet multiple deadlines.
6. Ability to communicate effectively across various departments.
7. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Fly on an airplane and sit for prolonged periods of time.
- Able to get in and out of a vehicle on a regular basis while traveling for work.
- Able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$100,000 - $115,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆 10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues t1o prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Senior Manager, Payroll
Job Title: Senior Manager, Payroll
Department: Finance & Accounting
Reports to Job Title: Chief Financial Officer
Job Location: Hybrid: Remote Monday & Friday, DTLA Office Tuesday – Thursday
Position Summary: The Senior Manager, Payroll will manage the entire payroll function, ensuring pay is processed on time, accurately, and in compliance with federal, state and local payroll laws. The individual must have multi-state payroll experience and knowledge of California wage & hour law, IRS tax code and Department of Labor regulations as it relates to payroll and retirement plans. The ideal candidate is analytical and methodical with deep knowledge of payroll regulations.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
Payroll Duties (85%):
• Manage and process the multi-state bi-weekly payroll function, including quarterly and annual tax returns, W-2’s, amendments, discrepancies, and audits for the U.S. based employees.
• Demonstrate expert knowledge in wage & hour laws, specifically California and Los Angeles County wage & hour laws.
• Ensure the payroll system is configured in accordance with all federal, state, county and city laws and the payroll processing adheres to laws and regulations.
• Working knowledge of FLSA.
• Review timecards and follow-up on discrepancies or completeness as required.
• Ensure payroll is processed accurately and on time each pay cycle.
• Review all HR data entered into the Human Resource Management Systems (“HRMS”) (Paylocity) by HR team members; ensure all data entered is accurate and complete.
• Enter all employee data (e.g., new hires, terminations, salary and personal changes, etc.) into the HRMS; ensure data is accurate and complete. Update all employee data in the HRMS as required.
• Enter all earnings, deductions, involuntary deductions (e.g., wage garnishments, child support orders, etc.) into the payroll system and other data as directed by HR and Finance team members and ensure data is accurate and complete.
• Process all additional compensation, such as bonuses and quarterly commissions, in accordance with wage & hour laws.
• Demonstrate knowledge of leave of absence regulations and coordination of benefits practices.
• Demonstrate knowledge of processing, calculating and explaining SDI and other state funded programs.
• Act as primary liaison with all employees on payroll questions and requests.
• Responsible for all Time & Labor set up for new hires and perform training to new hires and existing staff as required.
• Determine appropriate taxation of all employee earnings and fringe benefits.
• Research and resolve tax discrepancies related to payroll tax return filings.
• Abide by generally accepted accounting principles and internal procedures and controls to protect and preserve the Company’s assets.
• Responsible for creating the journal entry and providing complete, accurate and timely data to the Director of Accounting.
• Responsible for reconciliation of accrued vacation and sick time, benefit and payroll withholding accounts.
• Demonstrate ability to generate routine and ad hoc reporting to stakeholders including SVP, HR and CFO.
• Partner with HR to create and/or update payroll policies as needed. 85%
• Ensure all deferrals into the retirement plans are funded accurately and timely; ensure all deductions to FSA and other benefit portals are entered accurately and timely.
• Demonstrate ability to understand Los Angeles Tourism’s 401(k) Plan (“Plan”) stipulations and 401(k) and IRS regulations in general.
• Ensure all deferrals and employer match contributions adhere to the Plan and to IRS and DOL regulations.
• Perform routine audits of deferrals and funding and Plan compliance; report results to CFO.
• Act as primary liaison for all retirement plan inquiries.
• Collaborate with CFO on review of compliance testing, Form 5500’s and related filings.
Other Duties (10%):
• Manage and code all benefits invoices and ensure they are submitted to Accounts Payable in a timely and accurate manner.
• Maintain an orderly and secure document / payroll record filing system.
• Act as primary liaison with workers’ compensation auditors.
• Provide census data as requested by external parties, including actuaries for the pension plan.
• Primary liaison for payroll related walkthroughs, documentation, and questions in support of financial statement audits.
• Responsible for all Employment Development Department unemployment claims, audits and follow-up.
• Collaborate with HR and Finance team members to explore the feasibility of processing international payroll from the corporate office.
Other projects as assigned (5%)
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 9-11 years of payroll experience required. Must have multi-state payroll experience. Active member of the American Payroll Association a plus. Certified Payroll Professional (CPP) preferred.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work- related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Highest standards of professional and ethical conduct, operating at the utmost level of integrity, confidentiality and transparency.
2. Hands on knowledge/use of a HRMS (e.g., ADP, PayChex, PayCom). Preferred experience with Paylocity.
3. Strong analytical and problem-solving skills.
4. Significant experience managing complex budgets and aligning budgets with business strategies.
5. Knowledge of California wage & hour law, IRS tax code and Department of Labor regulations as it relates to payroll and retirement plans.
6. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies.
7. Must be proficient in MS Office (Word, Excel, PowerPoint).
8. Excellent verbal, written, interpersonal communication and presentation skills.
9. Dependable, great attitude, highly motivated and a team player.
10. Possess strong organizational skills and attention to detail.
11. Ability to multi-task and meet multiple deadlines. Ability to work in a changing environment.
12. Ability to communicate effectively across various departments.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$80,000 - $100,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆 10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement:
Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Senior Manager, International Brand & Digital Marketing
Job Title: Senior Manager, International Brand & Digital Marketing
Department: Brand & Digital Marketing
Reports to: Vice President, Brand & Digital Marketing
Job Location: Hybrid: Remote Monday & Friday, DTLA Office Tuesday – Thursday
Position Summary: The Senior Manager, International Brand & Digital Marketing will work with international teams and the Vice President, Brand & Digital Marketing by managing all international brand, digital and social projects including collaborating with international influencers and agencies as well as Visit California and Brand USA, overseeing language sites on discoverlosangeles.com, managing international social channels, creating international B2B digital communications and assist with managing international advertising campaigns. The successful candidate will be a proactive self-starter with excellent communication, writing, and editing skills and possess a strong multi-project management mindset. Standard office hours with the ability to be flexible for late afternoon/evening conversations with international markets required.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
- Manages brand, digital and social projects with international team members, representatives, and agencies from key market. Ensures all requests from international teams are responded to in a timely manner and prioritized. - 25%
- Oversees international language sites on discoverlosangeles.com. Shares monthly HQ editorial calendar with international teams. Ensures content is translated and posted regularly and in a timely manner. Monitors and reports on site traffic with Google Analytics. - 20%
- Manages international social media channels with international teams. Works closely with Social Media Manager for HQ content direction. Reviews social calendars from each international market and ensures content is posted regularly and in a timely manner. Monitors and reports on social analytics. - 20%
- Identifies, engages with and hosts influencers/creators from key international markets. - 15%
- Works with international teams on B2B digital communications, eNewsletters, branding and B2B social media trade pages. - 10%
- Assists in the review and project management of international advertising campaign. - 5%
- Performs other duties as assigned. - 5%
OTHER JOB RESPONSIBILITIES:
- Collaborates on activations and events in international markets.
- Drafts scope of work with influencers/creators, agencies and independent contractors for international projects.
- Modifies images to fit appropriately for all web/social dimensions when needed.
- Partners with Visit California and Brand USA (state and national tourism boards) on projects throughout the year.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 3-5 years of relevant international marketing experience required.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work- related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Must be exceptionally knowledgeable of Los Angeles (communities and product) and have a passion for the promotion of the destination.
2. Experience working on international projects with team members on various time zones.
3. Strong knowledge of online communications strategies and tactics, usability standards, branding and latest digital technologies, tools and best practices.
4. Fluency or solid understanding of any language from one of our key markets is preferred (Spanish, Korean, Japanese, German, French, or Chinese).
5. Must be proficient in MS Office (Word, Excel, PowerPoint).
6. Excellent verbal, written, and interpersonal communication skills.
7. Dependable, great attitude, highly motivated and a team player.
8. Possess strong organizational skills and attention to detail.
9. Ability to multi-task and meet multiple deadlines.
10. Ability to communicate effectively across various departments.
11. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Fly on an airplane and sit for prolonged periods of time.
- Able to get in and out of a vehicle on a regular basis while traveling for work.
- Able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$80,000 - $95,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That is why we are committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆 10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Manager, Destination & Member Services
Job Title: Manager, Destination & Member Services
Department: Membership
Reports to: Vice President, Membership
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday
Position Summary: The Manager, Destination & Member Services will report directly into the VP, Membership and primarily support the Marketing team by managing all logistics for media, influencer and trade visits and managing marketing events including roadshows, activations, client functions and other external gatherings. The ideal candidate will have prior destination services or similar industry experience with a background in event management, handling a variety of detailed projects. We are looking for a highly detail-oriented, energetic, flexible individual who is a comfortable handling everything from soup to nuts. Local travel around Los Angeles is required and some domestic travel may also be required occasionally. Frequent evenings and weekends required due to the nature of events.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Manage all logistics for media, influencer and trade visits including itineraries, transportation, accommodations and amenities. - 30%
2. Engage with and escort media, influencer and trade clients, and serve as on-site point for events. - 20%
3. Manage member outreach and data entry for all FAMs, events and site visits and reporting to department lead. - 15%
4. Responsible for maintaining and updating FAM events in Simpleview. Including: pre & post survey, itinerary, attendees, member benefit recollection. - 15%
5. Upon receiving FAM Request Form assist with delivering all committed services and act as a liaison between the Client and the institutions that have been contracted for their activities and events. 10%
6. Assist with managing marketing events, including roadshows, activations, client functions and other external gatherings as needed. - 5%
7. Perform other duties as assigned. - 5%
OTHER JOB RESPONSIBILITIES:
8. Assist with Market Outlook Forum
9. Assist with Member Mixers as needed
10. Maintaining above satisfactory survey results from FAMs
11. Maintain excellent relationships with key LA Tourism Members & Stakeholders.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 3-5 years of relevant experience required.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Prior destination services or similar industry experience.
2. Prior experience managing a variety of detailed projects with multiple stakeholders and a proven track record of maintaining high client satisfaction results.
3. Must be proficient in MS Office (Word, Excel, PowerPoint).
4. Excellent verbal, written, and interpersonal communication skills.
5. Dependable, great attitude, highly motivated and a team player.
6. Possess strong organizational skills and attention to detail.
7. Ability to multi-task and meet multiple deadlines.
8. Ability to communicate effectively across various departments.
9. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Must be able to drive long distances and sit for prolonged periods of time.
- Must be able to fly on an airplane and sit for prolonged periods of time.
- Must be able to get in and out of a vehicle on a regular basis while traveling for work.
- Must be able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$70,000 - $85,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Manager, Global Tourism Development
Job Title: Manager, Global Tourism Development
Department: Marketing
Reports to: Regional Director, North America
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday
Position Summary: The Manager, Global Tourism Development will work directly with the Regional Director, North America to maintain Los Angeles Tourism’s travel trade programs as it relates to the promotion of Los Angeles as a travel destination. These programs include tradeshows, familiarization tours, agent training, client events and other initiatives for the travel trade industry. We are seeking a highly detail-oriented, flexible individual who is a comfortable handling everything from soup to nuts, juggling multiple projects simultaneously, with strong communication skills (written and verbal). Local travel around Los Angeles and some domestic travel (primarily West Coast) is required. Occasional evenings and weekends also required due to the nature of events.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Manage the planning and execution of a Receptive Tour Operator strategy to expand product offerings and create compelling trade itineraries. - 30%
2. Attend and manage assigned travel trade events (virtual and in-person). Carry out the planning and follow up activities resulting from these events to grow market share and increase length of stay and spend. - 25%
3. Manage and contribute to the development and maintenance of travel trade marketing material and content for b2b website, online training platform, presentations, fact sheets, e-newsletters and social media. - 15%
4. Administer and maintain the CRM database for assigned accounts/markets. - 15%
5. Manage and cultivate strong working relationships with stakeholders, destination suppliers and travel trade partners. - 5%
6. Assist with the development, implementation and fulfilment of marketing programs (e.g., co-ops, partnerships and agreements). - 5%
7. Conduct in-person and virtual presentations, trainings and sales calls. - 5%
OTHER JOB RESPONSIBILITIES:
8. Support of international offices and activities.
9. Perform other related duties as may be required or assigned.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum 3-5 years of relevant experience required.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Highly organized with the ability to manage a varied workload, possessing time management skills and the ability to prioritize.
2. Must be a collaborative relationship builder who works well with staff, peers, and partners.
3. Must possess a strong work ethic with a commitment to continuous improvement.
4. Able to respond quickly and proactively to client requests and inquiries.
5. Strong analytical and problem-solving skills.
6. Must be proficient in MS Office (Word, Excel, PowerPoint).
7. Excellent verbal, written, and interpersonal communication skills.
8. Dependable, great attitude, highly motivated and a team player.
9. Must possess strong organizational skills and attention to detail.
10. Ability to multi-task and meet multiple deadlines.
11. Ability to communicate effectively across various departments.
12. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Must be able to drive long distances and sit for prolonged periods of time.
- Must be able to fly on an airplane and sit for prolonged periods of time.
- Must be able to get in and out of a vehicle on a regular basis while traveling for work.
- Must be able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$70,000 - $85,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦Hybrid work environment
🏠Remote Monday and Friday
🏙DTLA Tuesday through Thursday
🚗Company paid parking in DTLA
⏰Early Friday’s – our office closes every Friday at 2:30 pm
❄Holiday Office Closure (December 25th – January 1st)
📆10 Paid Company Holidays
🏝️Paid Vacation Time
😷Paid Sick Time
🎟Paid Floating Holidays
👶Paid Family Leave
🩺Comprehensive health insurance (both PPO and HMO plans available)
👓Dental and vision plans
⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌Employee Assistance Program
💸Flexible Spending Account (Healthcare & Dependent Care)
📈401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Manager, Global Communications
Job Title: Manager, Global Communications
Department: Global Communications
Reports To: Senior Vice President, Global Communications
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday
Position Summary: The Manager, Global Communications will help service our key markets by assisting with agency management, handling media inquiries, drafting press materials, staffing FAM trips and other media relations activities. The ideal candidate will have prior experience working full-time with a PR agency or in-house on a public relations/communications team with excellent media relations and writing skills. This role requires frequent travel within Los Angeles as well as occasional evenings and weekends for media visits and events.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Manage media relations including proactively pitching and placing stories with travel/lifestyle/business media. Serve as a day-to-day PR contact for Los Angeles Tourism. Capitalize on current trends and create customized messaging that aligns to the organization’s messaging priorities across various domestic and international markets. - 25%
2. Liaise with LA Tourism’s in-house PR team and PR agencies to manage communications and media relations activities to advance the programs and initiatives of Los Angeles Tourism as well and promote the LA destination, including assisting with support for LA Tourism hosted media familiarization tours (shaping, coordinating and executive domestic and international media fam trips, working in conjunction with international offices and membership, as necessary). - 20%
3. Research and write press materials and briefings that will be distributed globally including the quarterly What’s New in LA media press kit; fact sheets; corporate and destination press releases; corporate bio, corporate LinkedIn posts, corporate media statements, etc. Manage outreach to external partners, members and stakeholders to devise effective communications materials. - 20%
4. Manage the Global Communications editorial calendar to track activity including key openings, DEI messaging, LA Tourism On the Road, key events and holidays, corporate announcements and more. - 10%
5. Devise a communications strategy and media relations plan to further elevate LA across various product pillars including culinary; retail/shopping; outdoor and wellness; theme parks and attractions; arts and culture; and sports and entertainment. - 10%
6. Manage the tracking/KPIs summary of the LA Tourism press office in tandem with
the SVP and the Coordinator, Marketing. Includes tracking global press coverage across multiple international and domestic markets. 10%
7. Perform other duties as assigned. 5%
OTHER JOB RESPONSIBILITIES:
8. Monitors news and global trends (including in pop culture) to support strategic PR efforts.
9. Represents Los Angeles Tourism at industry and member events and media missions as needed.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 3-5 years of relevant experience required. Prior travel, tourism or hospitality industry experience is preferred; candidates must have prior experience working full-time with a PR agency or in-house on a public relations/communications team. Strong writing and proofreading skills a must.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Must be proficient in MS Office (Word, Excel, PowerPoint).
2. Excellent verbal, written, and interpersonal communication skills.
3. Dependable, great attitude, highly motivated and a team player.
4. Possess strong organizational skills and attention to detail.
5. Ability to multi-task and meet multiple deadlines.
6. Ability to communicate effectively across various departments.
7. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Drive long distances and sit for prolonged periods of time.
- Fly on an airplane and sit for prolonged periods of time.
- Able to get in and out of a vehicle on a regular basis while traveling for work.
- Able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$70,000 - $85,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.
🚦Hybrid work environment
🏠Remote Monday and Friday
🏙DTLA Tuesday through Thursday
🚗Company paid parking in DTLA
⏰Early Friday’s – our office closes every Friday at 2:30 pm
❄Holiday Office Closure (December 25th – January 1st)
📆10 Paid Company Holidays
🏝️Paid Vacation Time
😷Paid Sick Time
🎟Paid Floating Holidays
👶Paid Family Leave
🩺Comprehensive health insurance (both PPO and HMO plans available)
👓Dental and vision plans
⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌Employee Assistance Program
💸Flexible Spending Account (Healthcare & Dependent Care)
📈401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.
Coordinator, Client & Destination Services
Job Title: Coordinator, Client & Destination Services
Department: Sales & Services
Reports to: Director, Destination Services
Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday
Position Summary: Reporting to the Director, Destination Services, the Coordinator, Client & Destination Services will support the team with planning, organizing, and coordinating all conventions and self-contained meetings. Key responsibilities will include addressing all administrative duties as it applies to FAMs, Client Events, Conferences and Tradeshows, handling related billing and expense processing and organizing related meetings. Sharp project management, communication and coordination skills in a fast-paced environment are key to your success. Experience in Travel & Tourism, Sales and/or Hospitality industries are preferred and most helpful.
ESSENTIAL JOB FUNCTIONS are listed in order of importance:
1. Provides administrative support to the Client & Destination Services Directors, by assisting in the planning, organizing and coordination of all details pertaining to citywide conventions, self-contained meetings, tradeshows, client events and FAMs 40%
2. Works closely with Sales and Services to ensure that all LOI and contracted services are delivered per the stipulation of the agreement. 20%
3. Handles all billing and invoice coding for Client & Destination Services. 10%
4. Coordinates with the Sales Marketing Team on the requirements for all citywide conventions and self-contained meetings including the marketing and branding of the conferences and related events prior and during the contracted events. 10%
5. Effectively serves as an extension of the Services team during all interactions with clients and members. 5%
6. Prepares and coordinates amenities, other assets for distribution to client events, tradeshows and other events. 5%
7. Assist Sales Operations with data entry of hotel audits, transmittals, member updates, etc. 5%
8. Perform other duties as assigned. 5%
OTHER JOB RESPONSIBILITIES:
9. Maintains familiarity with Los Angeles as a meetings destination.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree preferred and a minimum of 1-2 years of relevant experience required. Prior experience in hospitality or a sales organization preferred, ideally in the travel and tourism industry. General knowledge of the function of a non-profit association preferred.
OTHER REQUIREMENTS:
Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
1. Working knowledge of processing invoices, payments, and transactions.
2. Knowledge of Los Angeles area and attractions.
3. Proactive in coordinating tasks independently.
4. Must represent L.A. Tourism in a professional manner as the tourism authority for the City of Los Angeles.
5. Must be proficient in MS Office (Word, Excel, PowerPoint).
6. Excellent verbal, written, and interpersonal communication skills.
7. Dependable, great attitude, highly motivated and a team player.
8. Possess strong organizational skills and attention to detail.
9. Ability to multi-task and meet multiple deadlines.
10. Ability to communicate effectively across various departments.
11. Ability to work in a changing environment.
PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:
The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.
- Able to get in and out of a vehicle on a regular basis while traveling for work.
- Able to carry, lift, roll luggage or equipment for work-related travel.
- Reliable transportation.
COMPENSATION RANGE:
Exact compensation may vary based on skills and experience.
$50,000 - $60,000
Bonus Eligible
BENEFITS + PERKS:
At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That is why we are committed to providing a competitive and comprehensive benefits program.
🚦 Hybrid work environment
🏠 Remote Monday and Friday
🏙 DTLA Tuesday through Thursday
🚗 Company paid parking in DTLA
⏰ Early Friday’s – our office closes every Friday at 2:30 pm
❄ Holiday Office Closure (December 25th – January 1st)
📆 10 Paid Company Holidays
🏝️ Paid Vacation Time
😷 Paid Sick Time
🎟 Paid Floating Holidays
👶 Paid Family Leave
🩺 Comprehensive health insurance (both PPO and HMO plans available)
👓 Dental and vision plans
⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
💌 Employee Assistance Program
💸 Flexible Spending Account (Healthcare & Dependent Care)
📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately
📞 Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.
Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.
To apply, please email your resume to hr@latourism.org, noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.