Manager, Destination Services

Role Summary:

The Manager, Destination Services is responsible for managing and coordinating meeting services needs up to and including the meeting dates in LA for various self-contained hotel conventions.  The Manager, Destination Services also acts as an extension of the Destination Services and Sales Department during site inspections and tradeshow, as well as customer event coordination as needed. The MDS is also responsible for a designated territory of Regions within Los Angeles and becomes familiar with group venues and attractions in that territory.

Key Performance Measures and Accountabilities:

•    To effectively handle assigned meeting services needs while maintaining high client satisfaction results. Effectively manage client and signature events including logistical and budgetary responsibilities and site inspections.
•    To effectively serve as an extension of the sales team during post sales site inspections by demonstrating the value of Los Angeles as a destination for the client event and how LA can meet all of the client’s needs
•    To meet or exceed predetermined services goals and objectives (e.g., number of familiarization events per geographical region, number of site inspections, number of special projects, etc.)
•    Assist with managing the relationship with the client and hotel member partner both, before, during and after the convention. Such as but not limited to the introduction of Los Angeles and its offerings, transportation company provider recommendations, obtaining a welcome letter from Mayor’s office through the  proper channels, tour , providing maps and brochures about Los Angeles, helping the client selecting venues, etc.
•    Act as liaison between client and Los Angeles Tourism members, create a client resume (i.e. a profile of the client’s needs) to introduce the client to members prior to the event or meeting, and facilitate the use of member products and services by the client for the event
•    Assist in the organization of signature customer familiarization events for high profile clients whose business has the potential to greatly increase the economic impact to the city
•    Participate in member events and orient new members as needed to make them familiar with Los Angeles Tourism’s services
•    Maintain excellent relationships with the hospitality community and key member stakeholders
•    Maintain effective relationships with sales counterparts to ensure smooth client transition from Sales to Client Services
•    Detail event specifications and perform administrative duties to support the overall goals

Essential Work Experience:

•    Hotel or event operations experience (e.g., basics of housing, room pick-up, meeting space, culinary, food and beverage, etc.) to know what different hotels offer and how those offerings can be aligned to the needs of the client
•    Tourism experience to understand the needs of the clients and how they can be satisfied with offerings of the destination vs. our competitive set
•    Event and Exhibit knowledge

Key Skills and Knowledge:

•    Excellent social and professional skills
•    Effective communicator and listener
•    Good organizational skills to keep track of large and high profile groups
•    Ability to multi-task with strong attention to detail
•    General tourism industry and destination knowledge
•    Thorough knowledge of LA and its offerings
•    Thorough understanding of event operations and procedures
•    Deep passion for the work and for promoting LA and its offerings
•    Basic budgeting/finance knowledge
•    Knowledge of Microsoft Office: Word, Excel, CRM i.e. SimpleView

Compensation Package:

Competitive salary, health insurance program, 401(k) and Pension Plan, parking
Application Process:
Please submit resume to:
Antoinette Lara
Director of Human Resources
[email protected]