The Los Angeles County Metropolitan Transit Authority (Metro) strives to ensure that its services (including over 200 bus and rail routes) are fully accessible to all of its riders, including those with disabilities. To further assist those with visual impairments, Metro provides Braille-encoded and large-type “Metro Flash Cards” for signaling the correct bus. For more information, please call 213.922.7023.
Metro is also the primary funding source for Access Services Incorporated, the federally-required ADA paratransit service. This service is offered to individuals whose disabilities prevent them from independently using regular bus or rail service. It is comparable to fixed-route service and offers 24-hours-a-day, curb-to-curb service. For more information, please call Access Services Incorporated at 1.800.827.0829 (or TDD: 1.800.827.1359).
For more information, please visit www.metro.net/riding/riders-disabilities.
Metro Information: 323.GO.METRO (466.3876)
Wheelchair Lift Hotline: 1.800.621.7828
Lost and Found: 323.937.8920
TAP Reduced Fare Office: 1.866.TAPTOGO
Metro’s Reduced Fare Programs enable eligible applicants to obtain special TAP cards and purchase reduced-rate monthly passes. As a reduced-fare rider, you are automatically signed up for free Balance Protection so you won't need to worry if your card is lost or stolen. A new LACTOA Disabled TAP Card or 30-day pass is $14. To obtain a LACTOA Disabled TAP Card, you will need proof of eligibility or a Medicare card. Completed applications must be accompanied by a photo, required documentation and a $2 processing fee. To download an application, please visit www.metro.net/riding/fares/lactoa-disabled-medicare.
The simplest way to pay your fare is with cash each time you board a bus or train. To receive the reduced cash fares, show your Medicare card, DMV Placard or Los Angeles County Transit Operators Association (LACTOA) Card. Riders with vision impairments may show a Braille Institute ID card.
All Metro Rail lines are accessible to persons in wheelchairs. Every station has either a walkway/ramp or elevator from the street level to the boarding platforms. In the event the elevator at the station where you want to board is out of order, you may take a bus to the next station free of charge.
Metro buses can accommodate all types of wheelchairs, including three-wheel scooter-chairs, power chairs and small four-wheel chairs. The general requirement is that it must fit on the lift and be able to maneuver to the wheelchair securement area. Specifically, lifts, ramps and securement areas on Metro buses can accommodate mobility devices up to 30 inches wide and 48 inches long. An attendant may accompany the wheelchair passenger on the lift providing the combined weight does not exceed 600 pounds.